Privacy Policy for Melody App

Last updated: 29th July 2025


Welcome to Melody, a wellness and cycle tracking app by Flow With The Seasons App Ltd. 


Your privacy is paramount. We never sell your data.


This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.

By using the Melody app, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, and password

  • Date of birth

  • Health and wellness information (e.g., menstrual cycle data, symptoms, moods, basal body temperature)

b. Device & Usage Data

  • IP address

  • Device type and operating system

  • App usage and feature interaction

c. Optional Information

  • Location data (if permission granted)

  • Notes or journal entries

2. How We Use Your Information

We use your information to:

  • Create your account

  • Provide personalised insights, content and suggestions (based on the data you input)

  • Track and analyse cycle patterns.

  • Improve our app and user experience.

  • Send notifications and wellness tips.

  • Respond to support requests.

  • Comply with legal obligations (e.g., when responding to lawful requests)

We never sell your data.

3. Data Sharing & Transfer

We will never sell your data.

Essential third parties

Your data will only be shared with essential third parties who we deem to have suitable privacy policies in place. 

  • Firebase
    Purpose:     Secure storage of your data in the course of providing the core features and functionality of the app. 

  • Firebase Analytics
    Purpose:     To improve the user experience and overall service. 


Privacy policy: https://firebase.google.com/support/privacy 







  • Google Analytics
    Purpose:     To improve our service.

    Google (sign up / login)
    Purpose:     If you choose to sign up and log in with Google. In that case, certain information will be exchanged with us and Google (such as your name, email address, and other information you provided to Google during the creation of your Google account).

    Privacy policy: https://policies.google.com/privacy


  • Apple Inc
    Purpose:  If you choose to sign up and log in with your Apple credentials, then certain information will be exchanged with Apple, such as device data, IP address and other information you provided Apple with during the creation of your Apple account.

    Privacy policy: https://www.apple.com/uk/legal/privacy/en-ww/ 

Your data may be shared:

  • When required by law, or legal process

  • To protect the rights and safety of users and the public


Data Transfer

Your information may be transferred to and processed in countries outside of your residence (for the purposes outlined in Part 3, above e.g. secure storage of your data in Firebase database, located in the US). In this instance, we will ensure that adequate data protection standards are in place to safeguard the confidentiality of the information.

4. Data Storage & Security

Data Security

We take the security of your data seriously and implement strong security measures to protect your data.

Our app is built using Flutter and Firebase, including Firestore for data storage. All data transmitted between your device and our servers is encrypted using industry-standard HTTPS (TLS) protocols. Data stored in our backend is encrypted at rest using secure, Google-managed encryption. We implement authentication to help ensure that only authorised users can access their data. Additionally, we utilise Firestore security rules to prevent unauthorised access and modifications. While we strive to protect your information, we encourage users to maintain strong passwords and safeguard their login credentials.


If we learn of a security system breach, we will attempt to notify you by email and/or notice in the app or on our website.  We will take reasonable steps to remedy the breach appropriately, performing any other reasonably necessary activities.


If you want to report a security incident related to the Services, please email us at hello@livehormoniously.com 


5. Your Rights and Choices

You have the right to:

  • Access and correct your data.

  • Delete your account and associated data.

  • Withdraw consent for data processing.

  • Export your data.

To exercise these rights, email us at hello@livehormoniously.com

6. Children's Privacy

Melody is not intended for users under the age of 16 (or applicable age of consent in your country). We do not knowingly collect data from children.

7. Data Retention

We retain your data only for as long as necessary to provide our services or as required by law. 

You can delete your account at any time through the app settings by visiting your profile section in the app or going to: https://livehormoniously.com/delete-account-data 

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will notify you via the app or email.



9. Cookies and Tracking


You can read more about the cookies and tracking we use on the livehormoniously.com website, here: https://livehormoniously.com/cookie-policy 


We use Firebase Analytics for in-app tracking to help us improve the user experience and optimise our advertising (technical and usage data, only. Your health data will never be shared with advertisers). 

You’ll be asked whether you wish to opt in or out of this via an in-app pop-up. You can change this at any time in the Privacy Tracking settings of your device. 


10. Contact Us

For questions, concerns, or data requests, contact us at:

Flow with the Seasons App Ltd
Email: hello@livehormoniously.com
Website: https://livehormoniously.com

Registered address: Flow with the Seasons App Ltd, 124 City Road City Road, London, England, EC1V 2NX